Lunes, Marso 28, 2016

A Lengthy and Pointless Narration-Rant on Microsoft Windows Fails (And a bit of solution on how I resolved those)

First of all, I am a Microsoft Windows user for like forever. I used Windows 97, 98, 2000 and XP in our computer classes then XP, Windows 7, Windows 8 and finally Windows 8.1 for the family desktop computer and three personal laptops. I am no techie but I can easily follow instructions and tutorials online. For smartphones, I haven’t used Windows; only used Blackberry OS and Android. For tablets, I have only used iOS (I strongly believed back then that tablets are of little use and are redundant that’s why I haven’t even thought of replacing my very old iPad mini 1st gen).

So here’s the thing: I am exhausted and exasperated of Microsoft Windows. Here’s a rundown of what happened a few years back and recently that almost made me cry and/or throw my laptop (fix/solution highlighted):

1.       Updating Windows 7

I believe that updating any system is a must. Well, just because. And since the action center (from the taskbar) always prompts any user of Windows to “Install Updates Automatically (recommended),” I would then turn on the automatic updating. It was in 2014, using my previous laptop which was a Lenovo having an OS of Windows 7 Basic, that a troublesome update occurred. After updating an hour or so, the laptop finally shut down. Then, when I powered it on the following day for a very urgent document I was working on, the screen flashed something along the lines of ‘an error occurred during update, undoing changes.’ It took forever for system to undo the changes and I badly needed to use it. I searched online for a fix and found a solution which was a System Restore. It solved the issue in a jiffy. Consequently, I turned off the automatic updates.

2.       Windows 8.1

In 2015, I got a new laptop which is an Acer Aspire E 11. This Acer laptop employs Windows 8.1. I found the new Windows fascinating, what with the new touchpad gestures just like on a Mac and cool new features; however, the laptop seemed to be too slow in booting up, there are functions that I found too slow in processing or responding and it always ended up hanging up. Take note, I had that impression with a newly purchased product. As a result, I always felt frustration creeping up and so I avoided using the laptop. Actually, I can’t determine for sure if the fault lie on Windows or Acer. But, as a fix, I tweaked the system a bit and improved my patience. Though these, of course, did not fully eradicate the problems.

3.       Updating Windows 8.1

Again, I believe that updating any system is a must. This time I have a reason and that is for a permanent fix to no. 2 above. And so whenever the action center would prompt me that I have to update, I would update. I even turned on the automatic updating (which I turned off at first because of no. 1) because I didn’t encounter slow updates anymore. That is only until I encountered a relatively few updates that took a particularly long time to update; to make matters worse, when the laptop restarted, I encountered the similar problem with no. 1 with the message exactly being: “We couldn’t complete the updates, Undoing Changes, Please don’t turn off the computer.” At that time, I also badly needed to use the laptop but, since I also have other more important things to finish up than stress myself again with the same problem, I opted to let it be. I didn’t do anything to fix it and just waited for like hours and hours on end until it finished up. After that, I learned my lesson and turned off the automatic downloading of updates.

4.       Upgrading to Windows 10

I checked my e-mail the past month and noticed a couple of messages from Windows notifying me of a free upgrade to Windows 10. Since I am in dire need to permanently fix no. 2 and 3 above, I did the upgrade. However, there’s a lot of things amiss with Windows 10 after the install. Before anything else, I love how Windows 10 looked.

The feels upon seeing the login screen.

But there are more reasons to hate it than to love it primarily because I didn’t get to actually and fully experience it.
At first, the Start button can be clicked but then the next time I tried it, it didn’t function anymore. Even pressing the Windows logo on the keyboard does not do the trick. Frustrating as it may seem, there’s more. Booting up, restarting and waking up the laptop took forever. When booting up, I need a goodly amount of time before I can finally see the desktop. When I say goodly amount, it does not only take 10 long minutes but half an hour! The Wi-Fi connection does not work. Ironically, before the OS can finish setting up, it asked for a wireless Internet connection. So how come it cannot detect any network?
I tried my best to give Windows 10 a chance to redeem itself since I really want to try it out (especially because it is a free upgrade). I let the laptop sit by a whole day as if resting it could actually solve the problem. I tried to restart the device a lot of times as if this could also help the device get used to booting up and solve the problem with the wireless connection. I looked for solutions online but to no avail.
Much to my dismay, I decided to revert to Windows 8.1 so that I could finally use the laptop. I looked online for ways to go back to the old one and found out that I had to open up the Start menu > Settings > Update & Security > Recovery > Go back to Windows 8.1. Remember, I cannot even click on the Start menu! It does not work! How can I get rid of the very problematic Windows 10 if the very problem I was encountering (i.e. Start menu) is the way to get rid of the problem! It took thousands of restarting and rebooting until the Start menu finally worked. I even thought that had I not prayed, it wouldn’t even work even after millions of rebooting. When I finally returned to Windows 8.1, there was a pop-up window asking why I reverted to Windows 8.1 and there I made a long feedback (I'm a bit hoping that Microsoft Windows would respond to it).

5.       Unwittingly Updating Windows 8.1

Just this last Good Friday, Avast notified me that I had to renew my purchase or something. Then I noticed that my laptop is actually not protected since Avast had stopped working. I uninstalled Avast, turned on the Windows Defender for the time being and updated its virus and spyware definitions, and decided to look for a new security software. Eventually, I decided on a trial version of Bitdefender. After installing, obviously I had to restart. I had already clicked on “Update and Restart” when I noticed that there’s that ominous word: Update. Instead of restarting, the screen flashed: Installing updates 0 of 385.  I really didn’t have any important thing to do but I was horror-struck. It’s mainly because of the trauma (yeah, exaggerated but still…) I experienced before when my laptop would decide to update during a time that I badly needed it. And, I don’t want to experience for a third time that updating the OS would make me insanely frustrated (does that description make sense?). Also, it said 385—not just a hundred but 385! Since I can’t do anything, I just slept through it.
Surprisingly and fortunately, it didn’t take an hour to finish the 385 updates and when it finally restarted it didn’t take long to get past the finishing-updates-something message. Then, I turned off Windows Defender and performed a full scan using Bitdefender. All seemed well until I had to restart for reasons I can’t remember. Again, I only noticed the scary word “Update” when I had already clicked on “Update and Restart.” At this point, I realized that I had forgotten to check why the laptop performed an automatic download of updates (thinking back, I think updating the Windows Defender triggered this automatic update). Then the screen flashed: Installing updates 0 of 81. I thought, “Whew! Okay so that’s just 81. This would just take 5 minutes at most.” Unfortunately, it took, if I remember correctly, 4 hours or so. At 1 a.m., it got to 81 of 81 then the message on the screen changed into something like “Installing Updates 0%.” FTW. I tried waiting for it for an hour but it didn’t even change to 1%. So, I went to bed hoping that when I wake up it would already be finished. Unfortunately, it didn’t. The laptop decided that it wanted to join me in sleep and went into hibernation mode even if it was still updating. When I powered it up, the screen flashed:


I waited for it for 6 hours while the laptop flashed that message, restarted, flashed the message again, restarted again and flashed the message again. Basically, it's in a reboot loop. I also tried manually restarting it even if it said that I should not turn it off, hoping that this may change the cycle. After a while, I had had it so I looked for how to solve it.


Solving my Most Recent Microsoft Windows Frustration

Unfortunately, the solutions (using cmd prompt and uninstalling updates) I found online entails going to the Advanced Startup Options which the article says can be accessed by a variety of ways if you can log in to Windows but if you couldn’t (just like in my case) it is by pressing F8 or Shift + F8 before the logo of the laptop appears. Tried this one several times but nothing. After a day (already Easter Sunday), I found out through Microsoft Window’s website that F8 only functions on Windows 7 and that Windows 8, 8.1 and 10 “boots up too fast” (yeah riiiiiight) that it cannot detect anymore the interruption the user is trying to do (i.e. F8). I’ve read that pressing F12 would do it but still it did not. Then, I found out how to access the Advanced Startup Options (I was supposed to link it here but I can’t find where it was anymore). Instead of F8, it’s supposed to be Alt + F10 (you can also access this by pressing the Windows logo key + F10; I’m not entirely sure what this does but once you use this there would be a message under the brand logo saying something like troubleshooting and doing repairs but eventually this would take you to the blue screen where you can access the Startup Setting). I also read somewhere that Microsoft gave the laptop brands the liberty to assign which function key to use. So I’m not entirely sure if F10 would actually work on other brands (I’m using an Acer).
Moving on, you should press Alt + F10 right after you pressed the power button even before the laptop logo appears. You would know it worked if the message “Please wait” appeared under the logo. Remember, this is not instant so wait until you are taken to the blue screen with several options. Click Troubleshoot


Then click on Advanced Options



Then click on Startup Settings (according to Windows Help and Support, this is already the new name for the Advanced Startup Options for Windows 8 onwards).


Once you’re in Startup Settings, click Restart.


The laptop logo would appear again then you would be taken to the Startup Settings again. This time there would be a numbered list of choices to do. Press 4 on your keyboard (or whatever number indicates the Enable Safe Mode).



Then the logo reappears. You’ll be take then to the login screen. If you’re using a PIN (like me; that’s why I’m used to only inputting PIN in order to log in) but you also have a password saved on your account, you’ll be asked for a password. Once in Safe Mode, open the Control Panel. In my case, I can’t search for it from the Charms Bar since there are no words appearing when I type. In this case, Control Panel can be accessed by right-clicking the Windows logo/Start menu on the taskbar. Click Programs and Features. On the left pane, click on the View Installed Updates. There would be a list of updates you made. Uninstall all updates that were recently made. Uninstalling it would take time (according to the pop-up window). After uninstalling, restart your PC. If you still got the "Undoing Changes" screen, just wait it out. According to the articles I read online, this should do the trick. In my case, after clicking uninstall update, a message appeared saying that it failed to uninstall the update. I tried uninstalling the others but I still got the same result.
I looked for another fix and found one that entails using a cmd prompt. I don’t want to detail on this anymore since I’m not even sure myself what I actually did then. I think I tried two sets of commands but, still, it didn’t work. In short, the only solutions I found online in order to get rid of the stupid updates didn’t work! I decided to do a System Restore hoping this would solve the problem I had with updates in Windows 7. In order to do a System Restore, go to Control Panel > Recovery > Open System Restore. Using a System Restore would not delete any personal files (e.g. documents, pictures) but if there were recently installed programs or drivers, those would be uninstalled (you just have to reinstall). You can also access this by pressing Alt + F10 before laptop logo appears > Troubleshoot > Advanced Options > System Restore.


Doing a System Restore would only take half an hour or less. Unfortunately, this still didn’t work for me. I was notified that it didn’t work because a security software is preventing the process. So what I did next was to go back to Safe Mode. I tried opening up the recently installed Bitdefender so I can disable it and go through the System Restore; however, it cannot open up. Maybe because I was in Safe Mode and so there were a lot of things that cannot function. Bottom line: I can’t even do System Restore! I was too exhausted to look for or even think of other solutions, making me decide to just reset. Resetting could be accessed by pressing Alt + F10 before laptop logo appears > Troubleshoot > Reset your PC.



Resetting would mean erasing all data and reverting the laptop to its original state. I have a copy of my documents in a flash drive yet I cannot bring myself to resolve on actually resetting my laptop. I looked for the contact information of Microsoft Windows as well as Acer, hoping that their technical support can lead me through. Unfortunately, their offices were already closed by that time.
I decided to call them up the following day (i.e. yesterday, Easter Monday). Before calling them up, I powered up the laptop then prayed to God to please help me get over this problem (yep, another hyperbole but I actually called on God! LOL). After 15 minutes, I surprisingly, amazingly, wonderfully saw the login screen! I spent the past three days, searching the Internet for a fix, leaving no stone unturned yet I never thought that the only solution I ever needed is muttering “God.”

Verdict

Maybe it’s just me being restless, impatient and ignorant of how things work (again, I’m no techie). Nonetheless, I am way too exhausted with the incompetency and inefficiency of Microsoft Windows. I will save money to buy a MacBook. Hopefully, I’ll be saved from all the drama, failure and shiz of Microsoft Windows. I’ll deal with the cons of a MacBook (mostly on cost. LOL.) later on when I even have the money to buy it.




Photos not mine:
http://www.techkhoji.com/wp-content/uploads/2015/08/windows-10-login-screen.png

http://www.thewindowsclub.com/wp-content/uploads/2015/10/We-couldnt-complete-the-updates.jpg
https://wpcf.neosmart.net/sites/5/2014/02/windows-8-recovery-options-screen-troubleshoot.png
http://cdn.makeuseof.com/wp-content/uploads/2013/06/windows-8-advanced-startup-options.png?b68665
http://www.bleepstatic.com/tutorials/windows-8/advancd-startup-options-menu/advanced-options.jpg
http://www.download3k.com/article_images/0/948/full_13_0ec1bd41c892e8d5ed02eb16bcedb5b3.png
http://www.winability.com/info/safe-mode-restart-startup-settings-restart-choose-number.png

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